We are BetVictor, one of the world’s largest independent Sports Betting and Online Gaming brands and an industry leader in betting innovation with customers from over 150 different countries.
We’re data driven with software at our core and due to the continuous growth of our brands, we are on a quest to find a Workplace Response Engineer to join our team here in our fantastic Gibraltar offices to act as a first point of contact for end-users seeking technical assistance.
Where you fit in.
Reporting directly to our Workplace Response Team Lead, you will be joining a tight knit team that provides first class support to our colleagues every day. You will need to have excellent interpersonal skills in this position as you will be working closely with users from the initial logging of incidents through to resolution and providing a follow up service.
We will be looking to you to own your own area of the business and take on responsibility for the editing and revising of training materials for our new and updated hardware and software. You will also be working to ensure that all incidents that need escalation are done so within an agreed SLA and that all reports are supported with full documentation and notes.
Who you are.
You will be someone who has a love of all things tech and the ability to work calmly under pressure to meet agreed deadlines.
This is a multi-faceted role that will see you wearing many hats throughout the day, whether that is assisting new starters into the business and providing induction training or implementing new solutions or equipment, no two days will be the same in this role, so you will need to have the ability to adapt to change and prioritise tasks.
As we are a global brand you will find yourself engaging with a cross section of internal and external stakeholders including development, support, and third-party partners, and therefore a positive attitude and excellent interpersonal skills are essential. We are ideally looking for someone who is ready to hit the ground running and get going quickly.
Hands on experience you will need to bring.
This role will need you to be able to juggle multiple tasks with ease and prioritise each task based on their importance and determine the best solution based on the issue and detail provided by the end user. You will therefor need excellent communication skills and an analytical mindset to resolve hardware and software issues.
You will also need hands on experience with the following to a high level:
· A strong understanding and proven experience of working with the Microsoft suite of products – O365, Teams, Azure, Active Directory, Exchange, and Windows 10+ OS.
· High level experience of Apple workstation builds and imaging, all round familiarity with Lenovo products, mobile devices, and a general broad tech knowledge.
· Microsoft Defender, firewall and networking configuration, desktop virtualisation and basic scripting and automation skills are essential also.
· Basic networking skills and the ability to provide remote assistance and carry out remote deployments.
Whilst the above is just a snapshot of what we use on a day-to-day basis, we will be looking for you to have a strong understanding of network concepts, a knack for automating the network and the skills to cope in a technically complex and fast changing environment, ideally gained in a similar industry.
Our team.
Based in our incredible offices in Gibraltar, you will find yourself working in a multi-cultural working environment where we encourage employee development. We use state of the art technology and embrace IT challenges head-on. Your colleagues will be collocated worldwide so you will need to be a good team player with excellent communication skills.
Ideally you will already live within commuting distance of our Gibraltar offices, however if you are planning on joining us from abroad, then our Talent Acquisition Team will help you every step of the way with our comprehensive relocation package.
Work environment and perks.
We like to keep our hours flexible here and have adopted a family friendly approach with our core hours being 08:00-10:00 and 16:00-18:00, although this role will need you to participate in the Workplace Response Team out of hours support rota.
You will be provided with all the hardware and access to the latest software that you will need, and you will be surrounded by like-minded people that will help you grow professionally and personally and you will also benefit from soft-skills training through regular one-to ones. You will also receive the following benefits when you join us here at BetVictor:
· AXA Healthcare cover (family membership optional)
· Access to more than 20,000 Udemy courses
· Company Pension Scheme
· In-house rewards scheme
· We also have a host of meetups and events that run throughout the year.
How we hire
Our interviews are a two-way process, and we want you to have the time and opportunity to get to know us, as much as we are getting know you! Our interviews are conversational, and we want to get the best from you, so come at us with questions and be curious. In general, you can expect the following:
· Initial chat with a member of our Talent Acquisition Team
· Technical based discussion with our Workplace Response Team Lead
· A Technical based assessment
· Final stage discussion about the task and a chance for you to ask any final questions.