We are BVGroup, one of the world’s largest independently owned Sports Betting and Online Gaming brands and an industry leader in betting innovation with customers from over 150 different countries. We have more than 650 talented individuals working as a close-knit team that values collaboration and creativity. Our global headquarters are based in Gibraltar, offering an incredible work environment and endless opportunities for personal and professional growth.
We want you to be our next EDD Officer!
Reporting to the Enhanced Due Diligence Team Leader the role holder will act as part of the Player Protection team ensuring adherence to Gibraltar and GB remote gambling licensing objectives and know your customer obligations (KYC).
Key Responsibilities / Duties:
- Responsible for maintaining departmental processes for Enhanced Due Diligence, HVC profiling, account reviews and validation of documents as appropriate.
- Verification of source of funds and source of wealth documentation and request further information if required
- Adherence to Player Protection policies and processes, assessment of how and when to interact including recording, reviewing and rationale for decisions made
- Follow defined processes and procedures to monitor customer activity and interact accordingly
- Be responsible for identifying customers with gambling addiction or potential gambling problems
- Ensure regulatory requirements and objectives are carried out along with company initiatives and objectives
- Monitor player activity and take preventative action if behaviour is indicative of a problem.
- Monitoring systems for previously excluded customers attempting to access the facilities
- Interacting with customers by phone and e-chat to ensure they understand the safer gambling tools available, where to find them and carry out affordability questions.
- Ensure all systems are functioning and working efficiently
- Ensure that all incoming queries are dealt with accurately and in a timely manner
Key Working Relationships:
Reporting directly to the EDD Team Leader:
- Key relationships with the compliance team, Payments & Security Team, Contact Centre,
- HVC team and Operational Excellence
- Working closely with the Player Protection Team Leader to ensure consistent approach in work practices
Person Specification, Skills, Experience & Qualifications:
- Previous experience of working in a Due Diligence environment preferred.
- Industry experience preferred
- Good decision-making skills
- A well organised individual able to prioritise and multi-task
- Eye for detail
- Flexible and reactive to change
- Able to work as part of a team and alone
- Have an objective mind and be able to make on the spot decisions
- Be able to handle pressure
- Strong grasp of written English and the ability to create and update standard interactions
- Understanding of safer gambling and problem gambling behaviour and be able to recognise signs that would indicate a customer has a gambling issue
- Able to carry out difficult calls requiring empathy and the ability to ask direct questions without embarrassment
- Confident at proposing new ideas and in a continuous improvement environment
Working Hours:
- 40 Hours per week to suit the needs of the business.
- This will include weekend, evening, and night work covering a 24/7 rota
Work environment and perks:
Based in our incredible offices in Gibraltar you will find yourself working in a multi-cultural working environment where we encourage employee development. We like to keep our hours flexible here and have adopted a family friendly approach with our day starting between 08:00-10:00 and finishing 16:00-18:00.
You will be provided with all the hardware and access to the latest software that you will need, and you will be surrounded by like-minded people that will help you grow professionally and personally, and you will also benefit from soft-skills training through regular one-to ones. You will also receive the following benefits when you join us here at BVGroup:
- AXA Healthcare cover (family membership optional)
- Access to more than 20,000 Udemy courses
- Company Pension Scheme
- In-house rewards scheme
- We also have a host of meetups and events that run throughout the year.
How we hire:
Our interviews are a two-way process, and we want you to have the time and opportunity to get to know us, as much as we are getting know you! Our interviews are conversational, and we want to get the best from you, so come at us with questions and be curious.
- Initial chat with one of Talent Acquisition Team.
- 1st stage Interview with our team to get to know you and tell you more about the role.
- Final Stage interview if required
Relocation:
If you are joining us here in Gibraltar from abroad, our Talent Acquisition Team will take care of your needs, from booking and arranging your flights, taking care of accommodation whilst you settle in here and even helping to arrange a permanent place to live.
No agencies at this time. Right to work in Gibraltar/EU.