Due Diligence Team Leader | Gibraltar | On-Site
Join us at BVGroup and be part of a dynamic team that's shaping the future of online gaming and sports betting. We're dedicated to fostering a culture of innovation and excellence in the online gaming industry and as a leading global brand, we're committed to delivering top-tier products and services to our customers.
We are now seeking a Due Diligence Team Leader to join our team, where you will be leading and directing the Due Diligence Team in accordance with established Due Diligence SOPs. Your role will involve ensuring compliance with regulatory and licensing objectives while overseeing team productivity, maintaining quality standards, and managing both internal and external escalations effectively.
Key Responsibilities:
- Responsible for the day-to-day running of the team to ensure all tasks are completed or allocated.
- Review Due Diligence reports and make decisions as to how the business relationship can commence and continue with the customer, thoroughly documenting the rationale behind the decision.
- Review and analyse customer provided documentation relating to customer’s Due Diligence journey including source of wealth and source of funds documentation with the purpose of ensuring that customers are gambling with legitimately derived income with the affordability concerns have been identified and addressed.
- Educate, develop, and motivate staff to meet or exceed service levels, quality, and operational expectations.
- Deliver business requirements within the expected time frame including monthly performance review, delivery of KPIs, 121s, quality and spot-checks.
- Ensure team compliance with the regulatory and licencing requirements across jurisdictions.
- Acting as first point of contact for escalated queries relating to the full KYC / Due Diligence journey.
- Investigate, manage, and resolve escalated customer queries and complete account reviews and summaries for the Due Diligence Managers and other team stakeholders.
- Deputising for the Due Diligence Manager/s when necessary.
Person Specification, Skills, Experience & Qualifications:
- Experience of working within a Due Diligence environment in particular, experience of reviewing and making key decisions based on customer information.
- Understanding of end-to-end Due Diligence journey within one or across all territories.
- Knowledge of UK AML Laws, Gibraltar Money Laundering Regulations and GBGC /GGC LCCP’s.
- Knowledge of delivery of coaching, training, and motivation of a team with strong communication skills.
- Highly motivated, with strong organisational skills.
- Flexible and able to positively react to change.
- Able to handle pressure and work at pace.
- Good decision-making skills with an objective mind & great attention to detail.
- Understands the importance of delivering great customer service.
- Proactive with suggesting improvements to procedures and SOPs.
You will also receive the following benefits when you join us here:
- AXA Healthcare cover
- Company Pension Scheme
- In-house rewards scheme
- We also have a host of meetups and events that run throughout the year.