Due Diligence Team Leader | Gibraltar | On-Site
Join us at BVGroup and be part of a dynamic team that's shaping the future of online gaming and sports betting. We're dedicated to fostering a culture of innovation and excellence in the online gaming industry and as a leading global brand, we're committed to delivering top-tier products and services to our customers.
We are now seeking a Due Diligence Team Leader to join our team, where you will be leading and directing the Due Diligence Team in accordance with established Due Diligence SOPs.
Your role will involve ensuring compliance with regulatory and licensing objectives while overseeing team productivity, maintaining quality standards, and managing both internal and external escalations effectively.
Key Responsibilities:
- Responsible for the day-to-day running of the due diligence team, including allocation of tasks to the team members on a daily basis.
- Monitoring and analysing the Due Diligence Team workload, volumes and output
- Use external and internal resources to conduct open-source research in order to identify customer profiles and mitigate AML risk by verifying and investigating source of wealth and source of funds
- Review and analyse Due Diligence reports and SOW/SOF documentation and make key decisions as how to the business relationship can continue with the customer, documenting rationale behind the decision making
- Where required, escalate complex Due Diligence/AML issues to the Due Diligence Managers/Head of Due Diligence for resolution, providing relevant management information at summary level
- Educate, develop and motivate staff to meet and exceed service levels, quality and operational expectations
- Ensure internal documents are accurate and complete in order to meet internal standards and industry regulations
- Deliver business requirements within the expected time frame including monthly performance reviews, delivery of KPIs, 121s and spot checks
- Acting as the initial point of escalation for queries relating to the full KYC/Due Diligence journey
- Investigate, manage and resolve escalated queries and complete account reviews and summaries for the Due Diligence Managers and other key stakeholders
- Deputising for the Due Diligence Manager(s) when necessary
Person Specification, Skills, Experience & Qualifications:
- Experience of working within a Due Diligence environment in particular, experience of reviewing and making key decisions based on customer information.
- Understanding of end-to-end Due Diligence journey within one or across all territories.
- Knowledge of UK AML Laws, Gibraltar Money Laundering Regulations and GBGC /GGC LCCP’s.
- Knowledge of delivery of coaching, training, and motivation of a team with strong communication skills.
- Highly motivated, with strong organisational skills.
- Flexible and able to positively react to change.
- Able to handle pressure and work at pace.
- Good decision-making skills with an objective mind & great attention to detail.
- Understands the importance of delivering great customer service.
- Proactive with suggesting improvements to procedures and SOPs.
How we hire
Our interviews are a two-way process, and we want you to have the time and opportunity to get to know us, as much as we are getting know you! Our interviews are conversational, and we want to get the best from you, so come at us with questions and be curious.
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In the event that we receive sufficient applications for the role this vacancy may be subject to early closure. Therefore, if you are interested, please submit your application as early as possible.