Customer Service Agent (part-time) | Gibraltar | On-site
We are BVGroup a dynamic team that's shaping the future of online sport betting and gaming. We're dedicated to fostering a culture of innovation and excellence and as a leading global brand, we're committed to delivering top-tier products and services to our customers.
We need a Customer Service Agent to join our team here in our Gibraltar office, to assist in dealing with all aspects of customer service in a professional manner via Chat, Email, and call-backs always ensuring a professional company image through customer interaction.
What you will be doing:
- Dealing customer messages, whilst ensuring department quality expectations are met.
- Prioritising your workload so customer contacts are dealt with within a required SLA
- Working off your own initiative to allocate emails to oneself and action as required rather than being delegated.
- Dealing with daily allocated tasks and communicating problems with the site and/or players immediately.
- Providing flexible rota cover where possible to respond to the needs of the business.
- Maintaining your knowledge through regular training to achieve scores at 90% or above in the knowledge tests.
What you will need:
- High standard of computer literacy with the ability to learn various software applications quickly.
- Prior experience in a Customer Support role along with a professional level of English, both verbal and written.
- Excellent timekeeping and interpersonal skills.
- A good knowledge of Sports or Casino products would be nice to have.
- Great communication skills across to deal with teams at all levels of the business.
- Awareness of Gambling Commission License Requirements and Responsible Gaming obligations.
- Ability to cover hours will cover a shift pattern across 24/7 and 365 days a year
- There will be a requirement to work extra hours during busy sporting events.
- Flexibility to change shifts at short notice as required by the business
How we hire:
Our interviews are a two-way process, and we want you to have the time and opportunity to get to know us, as much as we are getting know you! Our interviews are conversational, and we want to get the best from you, so come at us with questions and be curious.
In the event that we receive sufficient applications for the role this vacancy may be subject to early closure. Therefore, if you are interested, please submit your application as early as possible.
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