Head of KYC (12-month FTC) | Gibraltar | On-site
We are BVGroup a dynamic team that's shaping the future of online sport betting and gaming. We're dedicated to fostering a culture of innovation and excellence and as a leading global brand, we're committed to delivering top-tier products and services to our customers.
About the role:
We need a Head of KYC to oversee and manage the KYC and player verification processes within BVGroup. This role is crucial in ensuring compliance with regulatory requirements, preventing fraud, protecting vulnerable players, and maintaining the integrity of the player base.
The Head of KYC will lead a team of KYC specialists and work closely with other departments to achieve these objectives.
The Team will be responsible for KYC in all regions and territories therefore the Head of KYC requires expert knowledge of licence requirements across different countries and states together with the ability to understand and disseminate information from a team of approximately 25 agents.
The Head of KYC in BV Group is a pivotal role in a fast paced continuously changing department, the successful candidate will be able to think on their feet and will be able to make decisions when required and take responsibility for their actions, this is a role for someone who is not afraid to take decisive action and roll up their sleeves for a critical role.
This person will oversee a service department that prioritises delivering outstanding customer service in a time-sensitive manner.
What you will be doing:
- KYC Policy Implementation: Help develop, implement, and maintain KYC policies and procedures to ensure compliance with local and international gaming regulations, as well as age verification standards.
- Team Management: Lead and mentor a team of KYC analysts and specialists, providing guidance, training, and performance management to ensure accurate and efficient player verification.
- Age Verification: Implement and oversee age verification procedures to ensure compliance with minimum age requirements for gaming services.
- AML Compliance: Ensure compliance with anti-money laundering (AML) regulations and maintain transaction monitoring systems to detect and report suspicious financial activities, oversee the PEP’s and Sanctions process.
- Affordability: ensure that customer allowances are maintained, and relevant documents are provided as evidence of income where appropriate.
- Regulatory Compliance: Stay current with gaming regulations and licensing requirements, ensuring the company's compliance with all relevant legal standards.
- Data Protection: Ensure that player data is collected, stored, and managed securely in accordance with data protection regulations, such as GDPR.
- Reporting and Documentation: Prepare and submit reports on KYC and player verification activities to regulatory authorities, senior management, and internal stakeholders.
- Technology Integration: Collaborate with IT teams to implement and maintain KYC software and systems, streamlining the KYC process and ensuring data accuracy and security.
What you will need:
- Experience: Hold significant experience in KYC, compliance, or fraud prevention roles, preferably within the gaming industry, with a track record of progressive responsibility.
- Regulatory Knowledge: In-depth knowledge of gaming regulations, age verification requirements, and industry best practices.
- Analytical Skills: Proficiency in data analysis, risk assessment, and problem-solving to make informed decisions regarding player verification and fraud prevention.
- Management Skills: Strong leadership and team management skills, with the ability to mentor and develop staff, set strategic direction, and allocate resources effectively.
- Customer Focus: This role is for someone with a desire to deliver excellent customer service and an ability to inspire a team to respond to customers in a professional and efficient manner, empowering the team to deal with complex issues.
- Communication: Excellent communication and interpersonal skills to interact with internal and external stakeholders, present findings, and address compliance issues.
- Ethical Standards: A strong commitment to ethical conduct, integrity, and demonstrate a high level of professionalism.
The Head of KYC in BV Group a critical role in ensuring regulatory compliance, age verification, and player protection. This position is essential for maintaining a safe and enjoyable gaming environment.
This role is being offered on a minimum fixed-term basis of 12 months.
How we hire:
Our interviews are a two-way process, and we want you to have the time and opportunity to get to know us, as much as we are getting know you! Our interviews are conversational, and we want to get the best from you, so come at us with questions and be curious.
#LI-RF1 #Gibraltar #Onsite