Gaming Operations Executive | Gibraltar | On-site
We are BVGroup a dynamic team that's shaping the future of online sport betting and gaming. We're dedicated to fostering a culture of innovation and excellence and as a leading global brand, we're committed to delivering top-tier products and services to our customers.
Purpose of the role:
We are looking for a Gaming Operations Executive to join our growing team. As a key member of the Gaming Operations team, you will be responsible for the successful management of Casino technical issues and Customer facing issues. You will be a proactive individual with an enthusiasm for all aspects of the Casino Product offering and genuine appetite to learn.
Key Responsibilities / Duties:
- First point of escalation for all e-Gaming product issues both player facing and internally.
- Liaise with developers, and suppliers on all identified Customer facing Casino issues, managing the incident workflow from inception to resolution.
- Maintain relationships with all 3rd party providers ensuring a seamless resolution for our player queries/issues.
- Work closely and effectively with internal teams ensuring the best experience for our players.
- Monitoring and reporting of all aspects of Casino for regulatory requirements.
- Monitor player and game activity daily carrying out game play checks, liaising with Fraud/CS teams on any actions required.
- Responsible for all CS resources and training on all Casino product offerings.
- Collaborate with the Casino Games/Product team and Developers with any tasks or projects that require assistance.
- Ensure all SOPs are followed, and relevant duties executed to the highest standard.
- Regular spot testing on all sites for any issues that have not been captured to ensure a seamless player experience.
Person Specification, Skills, Experience & Qualifications:
- Strong organisational skills and excellent attention to detail
- Ability to communicate effectively
- Ability to work autonomously, and as part of the team
- Advanced knowledge in Excel advantageous however not compulsory.
- Genuine interest in Gaming and all casino Products.
- This role may require flexible working hours and some shift/weekend work.
How we hire:
Our interviews are a two-way process, and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational, and we want to get the best from you, so come at us with questions and be curious.
In the event that we receive sufficient applications for the role, this vacancy may be subject to early closure. Therefore, if you are interested, please submit your application as early as possible.
Relocation:
If you are joining us here in Gibraltar from abroad, our Talent Acquisition Team will take care of everything you need from booking and arranging your flights, taking care of accommodation whilst you settle in here and even helping to arrange a permanent place to live.