Our fraud department is hiring and require a Fraud Analyst to join the team!
Purpose of the role:
- Monitoring and actively preventing fraud and abuse on the BetVictor site and other B2B brands. Protecting business and minimising financial, social and legal risks to the lowest level.
- Knowledge of payment policies and procedures to meet the promised time frames.
- Reviewing, approving, and processing all player withdrawals, ensuring all relevant wagering requirements have been met, performing KYC checks in line with company policy and regulatory requirements.
Key responsibilities and duties:
- Monitoring customer accounts to detect fraudulent patterns.
- Investigation and acting on suspicious transactions to protect the business from financial loss
- Knowledge of Chargeback processes to keep any chargebacks to an acceptable limit.
- Reviewing and processing all withdrawal requests.
- Contributing and ensuring compliance of Team KPIs by resolving customer queries within SLA guidelines.
- Respond to clients and colleagues throughout the shift to ensure customers receive first time resolution (telephone and e-mail).
Key Working relationships:
- Compliance Team
- Customer Service and Account Management Teams
- Finance Department
- Payments Operations
- Responsible Gaming Team
Person Specification, Skills, Experience & Qualifications:
- Preferred 2 years’ recent experience within online gaming.
- Knowledge of KYC and AML regulations.
- Strong organisational skills.
- Numerate with excellent analytical skills.
- Knowledge of standard IT systems especially Excel.
- Highly desirable would be fluency in German
- Flexible approach to working hours.
- Ability to work as part of a team.
Working Hours:
- 40 Hours per week to suit the needs of the business.
- Will include weekend and evening work.